Grievance Redressal Committee (GRC)
The Grievance Redressal Committee (GRC) of Muzaffarpur College of Professional Education is constituted to look into complaints lodged by students, parents, faculty, and other stakeholders, ensuring a **fair, impartial, and timely resolution** of all grievances.
Objective and Scope
The main objective of the GRC is to:
- Address and resolve the grievances of students and staff promptly and effectively.
- Maintain a harmonious educational environment free from discrimination and unfair treatment.
- Ensure adherence to the policies and regulations set by the institution, AICTE/PCI/UGC, and the affiliating University/Board.
Areas of Grievance
Grievances related to the following areas can be brought before the committee:
- Academic matters (e.g., examination, evaluation, academic standards).
- Financial matters (e.g., fee payments, refunds, financial aid).
- Administrative decisions and disciplinary matters.
- Infrastructure and Maintenance issues.
Composition of the GRC (Sample Structure)
The GRC is constituted with the following members:
| Designation in GRC |
Role/Member Category |
| Chairperson | The Principal / Senior Academic Administrator |
| Member Secretary |
Senior Faculty Member (TBD) |
| Faculty Member (1) | Head of a Department |
| Faculty Member (2) |
Senior Lady Faculty Member |
| Non-Teaching Representative | Administrative Staff |
*Please note: The names and exact designations of current members are subject to change and should be updated by the college administration.
Grievance Submission Procedure
- Formal Submission: The aggrieved party must submit a written application (or use the online grievance form, if available) detailing the complaint, supporting documents, and the desired remedy.
- Submission Point: Applications should be submitted to the **Member Secretary of the GRC** or dropped in the designated Grievance Box.
- Contact for Submission:
- Phone: 7643908777
- Email: info@mcpe.co.in (Mark subject: Grievance Redressal)
- Resolution: The Committee will investigate the complaint and communicate its final recommendation/resolution to the aggrieved party within a defined time frame.
All grievances are handled confidentially.